Pet Demo
The pet claims process begins with Emily, the pet parent, filing a claim for her dog, Rufus, using the AI claims bot, Jim. Jim quickly analyzes Rufus’s medical history to check for pre-existing conditions, validates the claim timeline against policy activation, and processes the vet’s invoice by extracting and matching relevant information to coverage details. Most claims are resolved instantly through AI, but if discrepancies arise, a human adjuster like Mike steps in to manually approve eligible items using advanced tools. This seamless blend of AI and human expertise ensures a fast, accurate, and customer-friendly claims experience.
A translation of the pet claims process for Lemonade’s Investor Day 2024
Creative direction and illustrations by me.
Animation: Emma Gilberg
The pet claims process begins with Emily, the pet parent, filing a claim for her dog, Rufus, using the AI claims bot, Jim. Jim quickly analyzes Rufus’s medical history to check for pre-existing conditions, validates the claim timeline against policy activation, and processes the vet’s invoice by extracting and matching relevant information to coverage details. Most claims are resolved instantly through AI, but if discrepancies arise, a human adjuster like Mike steps in to manually approve eligible items using advanced tools. This seamless blend of AI and human expertise ensures a fast, accurate, and customer-friendly claims experience.
A translation of the pet claims process for Lemonade’s Investor Day 2024
Creative direction and illustrations by me.
Animation: Emma Gilberg